FAQs
Last updated: 18 June 2026
Ordering & Payment
What payment methods do you accept?
We currently accept the following payment methods for online purchases:
- Visa
- Mastercard
- American Express
- Apple Pay
- Discover
- Bank transfer
What currency are prices shown in? All prices are displayed in Australian Dollars (AUD).
Can I change or cancel my order? You may cancel your order within 2 hours of placing it by contacting us at support@snugbubsaustralia.com.au. After this window, your order may already be processed for shipment and can no longer be cancelled.
Shipping & Delivery
Where do you ship? We currently ship to addresses within Australia.
How much does shipping cost? We offer free shipping on all orders. All prices listed in our store include shipping, unless otherwise stated on the product page.
How long will my order take to arrive? Processing takes 1 to 2 business days and delivery takes 6 to 8 business days, for a total of 7 to 10 business days. Delivery times may vary depending on courier availability, public holidays, and customs processes.
Is there an order cutoff time? Yes. Orders placed before 11:00 AM (AEST) are processed the same business day. Orders placed after the cutoff are processed the next business day.
How do I track my order? You will receive a tracking link in your shipping confirmation email. If you cannot find it or need help, contact us at support@snugbubsaustralia.com.au.
Can I change my delivery address after ordering? Once an order has been dispatched, we are unable to change the delivery address. If you need to make a change, contact us as soon as possible at support@snugbubsaustralia.com.au and we will do our best to assist before your order ships.
My parcel arrived damaged. What should I do? If your parcel appears damaged upon arrival, we recommend you reject the delivery if possible and contact us immediately at support@snugbubsaustralia.com.au so we can resolve the issue.
Returns & Refunds
What is your return policy? We offer a 30-day return policy. You have 30 days after receiving your order to request a return. To qualify, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging, along with proof of purchase.
How do I start a return? Contact us at support@snugbubsaustralia.com.au. Once your return request is accepted, we will send you the return address and shipping instructions. Items sent back without first requesting a return will not be accepted.
Who pays for return shipping? Return shipping costs are the customer's responsibility.
How long do refunds take? Once we receive and inspect your return, we will notify you of the approval or rejection. If approved, the refund is processed through the bank within 5 to 7 business days. Please allow additional time for us to complete the process.
Can I exchange an item? Yes. We accept exchanges for a different size or colour, subject to availability. We also exchange products that are damaged, defective, or sent in the wrong size or variant.
Contact us at support@snugbubsaustralia.com.au to arrange this.
Which items cannot be returned? The following are not eligible for return or refund:
- Sale, discounted, or special offer items
- Personalized or custom-made products
- Underwear and intimate apparel, for hygiene reasons
- Any tips or gratuities added at checkout
- Final sale items
Contact
How can I reach you? You can email us at support@snugbubsaustralia.com.au. Our support hours are Monday to Friday, 9:00 AM to 5:00 PM (AEST), and we aim to respond within 1 to 2 business days.
Business Information
This webshop is operated by Trendnova Global LLC, USA.
The store was previously owned and managed by an Australian entity. For limited administrative or historical purposes, this entity may still be referenced in certain systems or documents.
Trendnova Global LLC
2106 House Ave Suite 682
Cheyenne, Wyoming 82001
Previous owner address: 6 Burwood Street Mickleham VIC 3064 Australia
Contact: support@snugbubsaustralia.com.au Support hours: Monday to Friday, 9:00 AM to 5:00 PM (AEST)